The Hotel Nikko San
Francisco, located at 222 Mason St., is celebrating 25 years of hospitality
service this month. While the property's owners, management team and flag have
remained constant over the years, enhancements to the 532-room property are
ongoing, and furnishings, fixtures and equipment are always changing to meet
guests' demands. Recent enhancements include adding the all-in-one Bittel UNO
Media system that features a mobile phone charging station, multi-input audio
player, clock radio with alarm, and full-feature guestroom phone in one unit.
"When it comes
to in-room equipment, less is more, especially for the Nikko Hotel chain,"
said Joe Curran, Hotel Nikki San Francisco VP of Marketing. "To better
complement the brand's minimalistic aesthetic, we opted to replace multiple
guest electronics in the room with a streamlined product that declutters the nightstand
and adds more purpose to the guestroom phone. Long gone are the days when the
phone was a revenue channel for hotels. Instead, it's become an expected
amenity for placing service requests. Rather than investing in multiple
devices, we see tremendous value in purchasing one unit that provides a
multitude of services. That device is the Bittel UNO Media console."
UNO Media from Bittel
is a powerful conduit for improving guest satisfaction. In addition to
providing a direct channel for inhouse communications, the unit is the ideal
amenity to charge and play mobile devices for guests' enjoyment and
convenience. Featuring an audio player interface, two USB ports and standard
line inputs, guests can easily plug and play their iPhones, iPods, Androids or
other MP3 player and listen to their music through premium speakers for a
high-end audio experience. UNO Media boasts a streamlined design, small
footprint, 10 programmable guest-service keys, large printable faceplate area
for branding and dialing instructions, message notification, and an easy-to-use
alarm clock radio with FM tuner.
and design aesthetics aside, we are finding that UNO Media also provides some
unconventional benefits," Curran said. "Guests are commenting on UNO
Media's superb sound quality, and housekeepers are finding that they are
spending less time searching for and delivering mobile phone or iPod chargers
because the cables are hardwired to the device itself. This is a convenience to
guests, and it enables our housekeepers to remain focused on more important
tasks. Charging mobile devices from one location vs. using multiple outlets
also saves energy, thereby lowering costs."
In addition to the
UNO Media for nightstands, the Hotel Nikko also installed UNO Voice units on
all desks. The UNO Voice guestroom speakerphone provides the same phone
functionality as UNO Media, without the alarm clock/radio component.
UNO Media features
Single-line and two-line configurations
DECT Cordless or Corded models
Analog or VoIP (SIP)
Up to 10 programmable guest service keys
Simple faceplate design and printing
Enhanced design aesthetic to complement
guestroom interior design
Cordless (DECT) and corded models
TDM (analog) and VoIP (SIP) models
Single- and two-line configurations
Up to 10 programmable guest service keys
Large faceplate area for branding and
Message waiting indicator compatible with
major hospitality PBXs
Easy-to-use alarm clock/radio with snooze
FM tuner with search
Audio input for portable music player
High fidelity audio performance
Large dimmable multi-function display
Two powered USB ports
Optional time-set remote control makes
time corrections easy
Auto Daylight Savings Time adjust
"The Hotel Nikko San Francisco's mobile website duplicates
the 10 programmable UNO keys on in-room phones, providing consistency and
convenience," Curran said. "In this way, guests can order room
service or call housekeeping, the bell stand or concierge directly from their
iPhone or android exactly as they would from their room phones. Understanding
the dependency that travelers have on their mobile devices, our guests can even
use their mobile phones as the TV remote control."
In November, the Hotel Nikko San Francisco will update all
guestroom televisions, replacing existing 42-inch units to newer models. Other
recent enhancements include new softgoods and casegoods in rooms, and the
addition of a 100 megabyte pipe to deliver higher broadband speeds in rooms to
support guests' demands for streaming video, movies and games.
"We are extremely proud to partner with Bittel
Americas," Curran said. "Like Hotel Nikko, they strive to deliver
quality products and five-star service to guests."
Nick Steigelman, Bittel VP of Business Development, concurred.
continually enhancing its product line to meet the ongoing and every-changing
demands of today's travelers," Steigelman said. "Our UNO Media series
offers an aesthetically pleasing product just right for every hotel. By
combining a audio player interface to support today's mobile electronics with a
full-featured guestroom phone and clock radio with alarm, UNO is helping
properties like the Hotel Nikko San Francisco to save money while building
guest loyalty and satisfaction. Bittel UNO is the one solution that pulls the
needs of guests and owners together."
Bittel is a rapidly growing provider of
innovative technology solutions for the global hospitality industry. Bittel
products are known for their reliability and groundbreaking designs, and are
installed in thousands of hotels around the world. Headquartered in Rizhao,
China, Bittelʼs North American operations are based in San Jose, California.
Please visit us at
About Hotel Nikki San Francisco:
The United States flagship of Nikko Hotels
International, Hotel Nikko San Francisco features 532 stylish guest rooms and
suites, newly renovated Restaurant Anzu, the Rrazz Room known for its
entertainment, Club Nikko with its skylit pool and 22,000-square feet of meeting
and banquet space in the heart of Union Square. The hotel is located at
222 Mason Street. For reservations or more information, please visit www.hotelnikkosf.com or call 1-800-NIKKO-US.