Intelity, the guest services management company, announced today the language localization of its ICE (Interactive Customer Experience™) enterprise solution. Now available in all Western and Character-Based Languages around the globe, the Intelity ICE platform can now help even more guests and hotel employees to manage their environment and experience with complete control and ease.
“By incorporating global multilingual capabilities all hotel guests can now order everything from in-room dining to housekeeping requests in their native languages,” said David Adelson, Intelity president and CEO. “Our commitment to making the guest experience more seamless not only creates convenience for the hotel guest, but also effectively increases revenue opportunities and orders for the hotel. “
Multiple language capabilities including character-based languages makes the ICE enterprise platform complete. These capabilities are now available on all ICE guest-facing technologies including ICE Touch (an in-room touch solution), ICE Mobile (available on iPhone, iPad, Android and Blackberry), ICE Connect (available on the guest’s laptop computer) and ICE TV (available on the guestroom TV). ICE provides hotels seamless and instantaneous delivery of guest requests, streamlined distribution and complete connectivity. There’s no additional data entry, just an automated, state-of-the-art solution.
Since 2009, ICE (Interactive Customer Experience™) has been recognized by every industry group as the leading guest service management (GSM) technology. Now deployed in almost 500 hotels worldwide, it is now the only solution with worldwide multilingual, character-based language capabilities.
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first fully integrated enterprise platform including an interactive guest services interface, ICE (Interactive Customer Experience™), with a full, real-time backend management tool that measures ROI and integrates with twenty-five hotel management systems from PMS (property management systems), POS (Point of Sale), Ticket, Spa, Restaurant, Room Controls and other management systems. Since beginning operations in 2007 the hospitality solutions company has grown exponentially becoming a pioneer in hospitality technology with the deployment of ICE across four continents serving almost 500 hotels worldwide including almost all major brands and many significant independents. The customizable interface allows guests to arrange services via an in-room touch screen tablet (ICE Touch); smartphone (ICE Mobile); TV (ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE platform has been recognized industry wide earning Intelity the industry’s “Most Innovative Hospitality Technology” award in 2011, in a vote by hoteliers and the Business Traveler Innovation Award for Best Travel Convenience & Efficiency Innovation. Become acquainted with ICE and learn what Intelity’s hotel partners are saying on the Intelity website www.intelitycorp.com . For more information please call 1-888-RevPAR-1 (1-888-738-7271) or follow us on Twitter (www.twitter.com/Intelity ).