The American Hotel & Lodging Educational Institute (EI) has published the ninth edition of its best-selling textbook, Managing Front Office Operations. Written by Michael L. Kasavana, Ph.D., NAMA Endowed Professor of Hospitality Business at Michigan State University, this textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience.
The ninth edition features a new section on payment card industry (PCI) compliance. It also features hundreds of small but important changes throughout the book to reflect today’s new computer, Internet, self-service, and telephone technologies.
Because the front office is such an important part of any hospitality operation, Managing Front Office Operations is a required course in several of EI’s curricula, including the Rooms Division Area of Specialization, International Hotel Management Area of Specialization, Hospitality Fundamentals Program, Hospitality Operations Certificate, and Hospitality Management Diploma.
As with the previous eighth edition, this textbook is available with an online component, the Front Office Manager program. This program puts learners in control as they explore the many tasks and responsibilities of working a hotel’s front office. The 10-hour, interactive, online program outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience.
To order Managing Front Office Operations, call +1.800.349.0299 or +1.407.999.8100 or visit www.ahlei.org. U.S. academic customers should contact Pearson Higher Education, EI’s academic distribution partner.
About the American Hotel & Lodging Educational Institute
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to train, educate, and certify hospitality professionals worldwide.
