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Langham Hospitality Group Launches ‘Ying’ Programme Targeting Chinese Group Customers

Monday, January 14, 2013
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Langham Hotel - Pasadena
Langham Hotel - Pasadena

To cater to the growing number of Chinese travellers, Langham Hospitality Group is introducing Ying (盈), a new group services programme that will provide guests from Mainland China with an effortless and enjoyable experience through a series of four well-defined approaches: Ying Specialties; Ying Welcome; Ying In-room; and Ying Cuisine.

“Ying Specialties” assists groups with services before and during their travel. As a measure of flexibility, group and event quotations may be provided in either the local currency or Chinese renminbi. Contracts may be presented in Simplified Chinese and incidentals in properties may be settled through UnionPay.

“Ying Welcome” greets guests with local information written in Simplified Chinese, directions to the nearest Chinatown, and Mandarin speaking colleagues to assist with translations and facilitate transport.

“Ying In-room” features familiar favourites such as Chinese tea, essential amenities, a selection of Chinese television channels and Chinese-language newspaper titles.

“Ying Cuisine” brings Chinese guests flavours of home by offering traditional Chinese cuisine such as dim sum, congee and noodles prepared by experienced chefs.

Simon Manning, Vice President - Sales and Marketing for Langham Hospitality Group said, “In Chinese culture, “Ying” (盈) is an auspicious word meaning “abundance”. Therefore, it’s only appropriate that the new programme is specially designed to provide Chinese guests with an abundance of home comforts during their stay.”

For full details on the Ying programme, please visit ying.langhamhotels.com

About Langham Hospitality Group

Langham Hospitality Group encompasses a family of distinctive hospitality brands which include hotels, resorts, residential serviced apartments, restaurants and spas, located on four continents.

It takes its name from the legendary Langham in London which was opened in 1865 as Europe’s first Grand Hotel. For almost 150 years, this flagship hotel has represented sophisticated and gracious hospitality, a philosophy that reflects elegance in design, innovation in hospitality, genuine service and captivation of the senses across all properties.

The brands include the luxurious Langham and Langham Place, the five-star Eaton Luxe, midscale Eaton and the award-winning Chuan Spa.

The Langham is where guests can enjoy service with poise and be enchanted by our innovation and traditions while Langham Place is about living the 21st century through superior design, technology and attitude, epitomising stimulating hospitality.

Eaton, a premium member brand, aims to surprise and delight our guests with a value-for-money proposition that delivers a stylish, modern level of comfort with spirited, can-do service.

Currently 29 member hotels are open or in the pipeline across four continents.

Langham Hospitality Group is a wholly-owned subsidiary of Great Eagle Holdings Limited (Stock Code: 0041) which was founded in 1963 and listed on the Hong Kong Stock Exchange in 1972.

Reservations for either Langham or Eaton properties can be made by logging onto langhamhospitalitygroup.com

Our properties:

The Langham, London

The Langham, Boston
The Langham, Huntington,
Pasadena, Los Angeles
The Langham, Chicago (opening soon)

The Langham, Auckland
The Langham, Melbourne
The Langham, Sydney

The Langham, Xintiandi, Shanghai
The Langham, Yangtze, People’s Square, Shanghai
The Langham, Shenzhen
The Langham, Haikou, Hainan (opening soon)

Langham Place, Beijing Capital Airport
Langham Place, Dalian (opening soon)
Langham Place, Datong (opening soon)
Langham Place, EDZ, Guangzhou (opening soon)
Langham Place, Guangzhou (opening soon)
Langham Place, Ningbo Culture Plaza, Ningbo (opening soon)
Langham Place, Rio Carnival, Qingdao (opening soon)
Langham Place, Xiamen (opening soon)

China (continued)
88 Xintiandi, Shanghai

Eaton Luxe, Nanqiao, Shanghai
Eaton Luxe, Xinqiao, Shanghai
Eaton Luxe, Rio Carnival, Qingdiao (opening soon)
Eaton Luxe, Shajing, Shenzhen (opening soon)

Hong Kong
The Langham, Hong Kong

Langham Place, Mongkok, Hong Kong

Eaton, Hong Kong

Eaton Smart, New Delhi Airport Transit Hotel

Eaton Luxe, Nirwana Bali (opening soon)
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