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Libra Ondemand Poised For Growth With Addition Of Three Customer Success Managers

Tuesday, November 15, 2011
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Libra OnDemand, a division of Newmarket International
Libra OnDemand, a division of Newmarket International
CRM Meets Hospitality...In The Cloud

Libra OnDemand, the leading provider of cloud based hospitality applications designed to drive sales and increase revenues for the world’s premier hospitality organizations, continues its rapid growth with the addition of three experienced Customer Success Managers to its staff. The new hires, Pam Vickers, Jennifer Trevino and Raemarie Roqué, are key additions to help Libra OnDemand meet the increasing demand for its innovative Hospitality Relationship Management (HRM) system.

Pam Vickers joins Libra OnDemand in the role of Customer Success Manager. A 25-year veteran of the hospitality industry with companies such as L’Ermitage Hotel Group, Beacon Hotel Corporation, and Hotel Information Systems, Vickers brings a wealth of experience in hospitality technology to Libra OnDemand and its clients. Based in the New England area, Vickers will primarily serve clients in the northeastern United States and abroad.

Vickers’ experience in the hospitality industry runs deep as evidenced by her participation as a guest lecturer at the Preston Robert Tisch Center for Hospitality, Tourism and Sports Management at New York University. For the past two years, Vickers was featured as an industry expert at HFTP’s annual Hospitality Industry Technology Exposition and Conference (HITEC).

Another key player with 14 years of hospitality experience, Jennifer Trevino joins Libra OnDemand as a Customer Success Manager. As a recent seven-year veteran at Travelocity with progressive levels of responsibility, Trevino’s role as a regional sales director positions her perfectly as a trusted partner for Libra OnDemand’s vast clientele, ranging from small boutique hotels to the world’s largest hospitality chains. Trevino also excelled as Drury Hotel’s e-marketing manager during a six-year span. Based at Libra OnDemand’s headquarters in Celebration, Florida, Trevino will primarily consult with hospitality clients in the southeastern United States and abroad.

The hiring of Raemarie Roqué is the final piece of Libra OnDemand’s trifecta. Roqué brings more than 10 years of solid software experience gained during her tenure at CA Technologies. Skilled at consulting clients in Software-as-a-Service (SaaS) products, her reputation as a trusted technical advisor will continue at Libra OnDemand. Based in Orange County, California, Roqué will consult with hospitality organizations on the Pacific Coast and abroad.

Gregg Hopkins, President of Libra OnDemand, speaks highly of Vickers, Trevino and Roqué. “We are truly excited to have not just one, but three high-caliber consultants to accelerate our business development efforts for 2012. We are poised for significant growth next year.”

About Libra OnDemand
Libra OnDemand LLC is a leading Software-as-a-Service (SaaS) provider of hospitality solutions natively built using cloud technologies. The comprehensive Libra OnDemand Hospitality Relationship Management (HRM) system provides a suite of subscription based, easy to use, web applications: CRM & Email Marketing; Concierge Desk; Sales, Groups & Events; and, Loyalty & Rewards. Additionally, Libra Portals offers Libra Customer Portal (custom designed, consumer-facing websites) and Libra HMS Portal (mobile device accessible, employee collaboration tools). For more information about Libra OnDemand, contact info@libraondemand.com or visit www.libraondemand.com. Libra OnDemand is a division of Newmarket International, Inc. (www.newmarketinc.com).

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